Help.org (“Help.org,” “we,” “us” and “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and protect information when you visit https://www.help.org/ (the “Website”) or otherwise interact with our services.
By accessing or using the Website, you agree to the terms of this Privacy Policy. If you don’t agree with this Policy, please do not use the Website.
This Privacy Policy applies to information we collect:
This Privacy Policy does not apply to information collected:
We may collect information in several ways.
When you fill out a form, request assistance, contact us or otherwise interact with the Website, we may collect information such as:
Please avoid submitting highly sensitive personal information through general Website forms unless it’s necessary for your request.
When you visit the Website, we and our service providers may automatically collect certain technical and usage information, including:
If you call a number displayed on the Website or interact with a communication feature connected to the Website, we may receive information related to that interaction, such as the date, time, duration, referral source and similar routing details. Calls may be answered, monitored or recorded by the provider or partner receiving the call, subject to that party’s own practices and applicable law.
We collect information:
We may use the information we collect to:
We may disclose your information in the following circumstances:
We may share information with vendors, contractors and service providers that help us operate the Website or support our business functions, such as hosting, analytics, communications, customer support, advertising and security.
If you submit a request for information, support or referral assistance, we may share the information you provide with relevant providers, partners or third parties as needed to respond to your request or facilitate services you’ve asked about.
We may disclose information if required to do so by law, regulation, court order or legal process or if we believe disclosure is necessary to protect our rights, users, Website security or the safety of others.
If Help.org is involved in a merger, acquisition, financing, reorganization, sale of assets or similar business transaction, your information may be transferred as part of that transaction.
We may disclose information for other purposes when you direct us to do so or when you otherwise consent.
We may use and disclose deidentified, anonymized or aggregated information for analytics, research, business improvement and similar lawful purposes.
We use cookies, pixels, web beacons and similar technologies to understand how users interact with the Website, improve performance, remember preferences and support analytics and advertising efforts.
These technologies may collect information about your device, browsing behavior and interactions with the Website over time.
You can usually manage cookie preferences through your browser settings. If your browser disables cookies, some parts of the Website may not function properly.
If the Website uses a cookie consent banner or similar tool, you may be able to manage certain tracking preferences there as well.
We may use third-party analytics and advertising tools to measure Website traffic, understand user behavior and improve our marketing efforts. These tools may use cookies and similar technologies to collect information about your interactions with the Website and, in some cases, other websites or services.
Depending on your location and applicable law, certain types of data sharing for analytics or advertising may be considered “sharing” or “targeted advertising.” Where required, we’ll provide any rights or choices required by law.
You may have certain choices regarding how your information is used.
For example, you may be able to:
Depending on where you live, you may also have legal rights related to your personal information, including the right to:
To exercise any rights available to you under applicable law, please use the contact methods or request mechanisms made available on the Website.
We may need to verify your identity before processing certain requests, and some rights may be limited by law.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, respond to requests, comply with legal obligations, resolve disputes and enforce agreements.
Retention periods may vary depending on the type of information and the reason it was collected.
We use reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.
No data transmission over the internet or storage system can be guaranteed to be 100% secure. While we work to protect your information, we can’t guarantee absolute security.
The Website may contain links to third-party websites, providers, advertisements or services that aren’t owned or controlled by Help.org. We’re not responsible for the privacy practices, content or policies of those third parties.
If you click a third-party link or choose to interact with a third-party provider, your information will be governed by that party’s own terms and privacy practices. We encourage you to review their policies before sharing information with them.
The Website is not directed to children, and we do not knowingly collect personal information from anyone under age 18 through the Website. If we learn that we’ve collected personal information from a child without appropriate authorization, we’ll take reasonable steps to delete it.
If you believe a child has provided personal information through the Website, please contact us through the methods provided on the Website.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or legal obligations. When we do, we’ll update the Effective Date at the top of this page.
Your continued use of the Website after any update means the revised Privacy Policy will apply to your use of the Website.
